Weitz & Luxenberg has filed a class action lawsuit against Primo Brands Corporation and BlueTriton Brands, Inc. (together, Primo) on behalf of several named plaintiffs and many thousands of consumers nationwide. The lawsuit alleges that consumers have been impacted by significant and frequent disruptions to Primo’s water delivery service, and that Primo has overcharged many of its customers and blocked or ignored their attempts to cancel service.
Primo offers its water delivery service as a subscription that consumers can sign up for online, over the phone, and at certain retail stores. The lawsuit alleges that Primo subscribers have encountered missed or delayed scheduled deliveries, wrong or incomplete orders, and failure to pick up or replace empty bottles and equipment.
In many cases, Primo has charged consumers for goods and services that it did not deliver to them or that they did not order. Primo has also made cancellation of subscriptions extremely difficult. Worse, many subscribers have continued to incur charges and fees after cancellation attempts.
Our clients and Primo subscribers nationwide have suffered financial losses, frustration, and the considerable loss of their time due to Primo’s alleged violations of consumer protection laws.
Experienced missed deliveries, overcharges, or billing issues with Primo Water? Contact Weitz & Luxenberg to see if you qualify for the class action lawsuit.
Get Your Free Case Evaluation TodayDelivery Service to Customers Deteriorated After Merger
In November 2024, Florida-based Primo Water merged with Connecticut-based BlueTriton to form Primo Brands Corporation. Primo Brands has approximately 3 million customers and earns billions of dollars per year in revenue.
Primo Brands has admitted that the merger led to “self-inflicted” delivery disruptions. It has conceded that there were “integration issues related to the technology,” product supply disruptions, and “warehouse closures and route realignment” issues. (1)
Consumer complaints about Primo to the Better Business Bureau (BBB) and other sources have surged since the merger. Primo Brands has a D- rating with the BBB and has been the subject of nearly 3,000 BBB complaints in the past 3 years, many of which came after the merger. (2)
W&L’s lawsuit claims Primo has misrepresented that its delivery services are reliable and easy to cancel, and “caused consumers to experience missed and repeatedly delayed deliveries; charges for goods and services that it did not deliver to them, or that they did not order; improper fees and penalties, for example, for bottles and equipment that Primo itself failed to pick up; broken or severely deficient customer service channels for resolving disputes and cancellation requests; and in some instances, ongoing charges even after consumers have requested to cancel services.” (3)
Consumer Class Action Claims
The class action lawsuit filed by W&L seeks compensation for widespread and ongoing harm to consumers. The legal claims include:
- Consumer fraud.
- Statutory auto-renewal law and “junk fee” law violations in California and elsewhere.
- Negligence.
- Conversion.
- Unjust enrichment.
In addition to a class of consumers wronged by Primo’s business practices nationwide, the lawsuit includes subclasses of affected consumers under California, New York, Colorado, Georgia, Illinois, Indiana, Nebraska, New Jersey, and Ohio law.
Weitz & Luxenberg consumer protection attorney Robert J. Quigley says. “Our firm will always proudly defend the rights of consumers. Victims of consumer fraud can be assured that W&L will go after irresponsible companies who take advantage of them simply to increase profits.”
Delivery Service Subscription Brands
Primo Brands offers water delivery service under a variety of branded labels. The lawsuit is seeking monetary compensation for consumers affected by Primo’s allegedly illegal practices, across its delivery service brands. These brands include:
- Primo Water.
- BlueTriton.
- Water.com.
- ReadyRefresh.
- Sparkletts.
- Costco Water Delivery by Primo.
- Crystal Rock.
- Alhambra Water.
- Crystal Springs.
- Deep Rock Water.
- Hinckley Springs.
- Kentwood Springs.
- Mount Olympus Water.
- Sierra Springs.
W&L Is Ready to Help
Your time is valuable and in the current financial climate, budgets are tight. Families cannot afford to be shortchanged, misled, or cheated. Our firm understands this.
W&L has been in the business of helping victims of consumer fraud for nearly 40 years. We have the experience, resources, and tenacity it takes to achieve justice. We are ready to help you recover what may be legally due to you and put a stop to large companies taking advantage of unsuspecting consumers.
Reach out to us by calling (917) LAWYERS or by filling out the form on this page. The initial consultation is free. Don’t wait! The sooner we hear from you, the sooner we can help bring relief to your situation. We are always ready and eager to give our clients the best legal advice and representation possible.
